Risk
Prospective clients may call while advisers are in meetings.
Fonaro helps financial advice firms capture new enquiries, qualify appointment requests and route client calls.
Prospective clients may call while advisers are in meetings.
Initial enquiries need careful qualification and appropriate handoff.
Existing-client calls should not be mixed with new prospect calls.
Fonaro is most useful when phone enquiries follow a repeatable route from answer to qualification, booking or handoff.
Capture whether the caller needs advice, mortgage help, pension support or existing-client assistance.
Ask for preferred contact details, timing, urgency and broad enquiry type.
Route sensitive or regulated conversations to a qualified person.