This public summary explains the privacy approach behind Fonaro. Contractual product terms and data processing documents may provide additional detail.
Fonaro may collect information you provide through forms, email, sales conversations, product signup and account support. This can include name, business email, company details, phone number and information about your call handling needs.
When you use the product, Fonaro may process call-related data such as caller details, transcripts, summaries, outcomes and routing events according to your product configuration and agreement.
Information is used to provide the website, respond to enquiries, operate the product, improve call workflows, support customers, protect the service and meet legal obligations.
Fonaro is designed for business use. Customers are responsible for configuring call flows, notices and data handling rules that match their own legal and regulatory requirements.
Fonaro may use trusted infrastructure, communications, analytics and support providers where needed to run the service. Access should be limited to what is necessary for those providers to perform their role.
Security is handled through practical safeguards including access controls, encrypted transport and operational monitoring. No public website can describe every safeguard, but privacy and security should be reviewed regularly as the product evolves.
You can contact sales@fonaro.com to ask privacy questions, request corrections or discuss account-level data handling. Customers may also have rights under applicable data protection law depending on their role and location.
