These public terms describe the expected use of the Fonaro website and service. Signed customer agreements may include additional terms.
Fonaro provides AI voice agents and related workflows for business call handling. Customers should use the service lawfully, responsibly and in line with the instructions, notices and permissions required for their sector.
The service should not be used for unlawful calls, deceptive activity, harassment, spam or handling information that the customer is not authorised to process.
Customers are responsible for the accuracy of business instructions, call scripts, routing rules, calendar availability and integrations connected to their workspace.
Customers should review call summaries, configure escalation paths and make sure staff understand how Fonaro fits into their customer communication process.
Fonaro aims to provide reliable call answering and workflow automation, but no technology service can guarantee uninterrupted availability in every circumstance.
Where third-party telephony, calendar, CRM, messaging or infrastructure providers are involved, their own availability and policies may affect the customer experience.
Questions about these terms, enterprise procurement or customer agreements can be sent to sales@fonaro.com.
