Call answering service
A call answering service handles incoming phone calls on behalf of a business, taking messages, answering questions, and passing on details so no caller reaches an unanswered line.
Call answering services have traditionally used human operators at a call centre, but many now use AI voice agents to answer calls automatically. They are common with businesses that cannot always staff the phone, such as trades, clinics, and professional firms. A modern service can qualify the caller, book appointments, and send email or WhatsApp confirmations of what was agreed.