AI voice agent
An AI voice agent is a program that holds spoken conversations over the phone, understanding what a caller says and replying in real time to complete tasks such as answering questions or scheduling.
An AI voice agent combines speech recognition, language understanding, and speech generation so it can take turns in a conversation much like a person would. It is the underlying technology behind uses such as an AI receptionist or an automated call answering service. Some agents support many languages and can route urgent matters to a human with a short summary of what the caller needs.