AI receptionist
An AI receptionist is software that answers incoming business phone calls in a natural voice, handling greetings, questions, and simple tasks like taking messages or booking appointments without a human operator.
An AI receptionist listens to what a caller says, understands the intent, and responds conversationally, so routine calls are handled without ringing through to staff. It can capture caller details, answer common questions about opening hours or services, and pass on anything it cannot resolve. Fonaro is an example built for UK service businesses, answering calls 24/7 and booking directly into Google or Microsoft calendars.