After-hours and overflow

After-hours answering

Callers do not stop dialling when you close. They ring in the evening, at the weekend, and late at night when a problem cannot wait. This section covers how after-hours answering works and how to make sure those calls are captured rather than lost.

Answering calls after hours

Evening and weekend callers rarely leave a voicemail and rarely ring back. Here is how to answer after-hours calls without staffing the phones all night.

4 min read