Map the data captured
List whether the system stores names, phone numbers, recordings, transcripts, summaries, appointments or CRM records.
Guide
GDPR and AI phone answering in the UK
AI phone answering can involve contact details, call summaries, recordings and operational notes. Buyers should understand the data flow before going live.
Reviewed by the Fonaro team. Updated 16 June 2026.
Define human review
Sensitive or uncertain calls should have a route to a person, especially in regulated or high-trust sectors.
Check provider documents
Review the privacy policy, terms, DPA and data retention position before sending live caller data through any system.
Need every call answered?
Fonaro answers, qualifies, books and routes calls for UK service businesses.