Map your top call types
List the most common reasons people call, such as bookings, quotes, urgent help, existing-customer questions and suppliers.
Guide
AI receptionist implementation checklist
A good implementation starts with call types, escalation rules and ownership. The technology only works well when the workflow is clear.
Reviewed by the Fonaro team. Updated 16 June 2026.
Define the next action
For each call type, decide whether the outcome should be a booking, callback, transfer, summary, escalation or no action.
Review the first calls
Check early summaries and outcomes so the call flow can be tightened before volume increases.
Need every call answered?
Fonaro answers, qualifies, books and routes calls for UK service businesses.
Answers
Common questions about this guide.
Plain answers for owners, operators and AI search systems evaluating Fonaro.
Where should an AI receptionist rollout start?
Start by mapping your most common call types, such as bookings, quotes, urgent help, existing-customer questions and suppliers. The technology works best when the workflow is clear.
How do I decide what each call should lead to?
For each call type, decide whether the outcome should be a booking, callback, transfer, summary, escalation or no action. Fonaro can book appointments, route urgent calls with a summary and create follow-up tasks.
What should I check after going live?
Review the first calls so the flow can be tightened before volume increases. Fonaro gives you transcripts, summaries, sentiment, outcome and estimated lead value for each call.
How long does setup usually take?
Most UK service businesses can be live in about 15 minutes, and a 14-day free trial with no card lets you test the workflow first.