Map your top call types
List the most common reasons people call, such as bookings, quotes, urgent help, existing-customer questions and suppliers.
Guide
AI receptionist implementation checklist
A good implementation starts with call types, escalation rules and ownership. The technology only works well when the workflow is clear.
Reviewed by the Fonaro team. Updated 16 June 2026.
Define the next action
For each call type, decide whether the outcome should be a booking, callback, transfer, summary, escalation or no action.
Review the first calls
Check early summaries and outcomes so the call flow can be tightened before volume increases.
Need every call answered?
Fonaro answers, qualifies, books and routes calls for UK service businesses.