Check the policy surface
Look for clear privacy, terms and data processing pages. These pages should explain the provider relationship, data handling and buyer responsibilities.
Guide
AI receptionist GDPR checklist for UK businesses
An AI receptionist handles customer conversations, contact details and operational notes. Buyers should check data handling before rollout.
Reviewed by the Fonaro team. Updated 16 June 2026.
Know what is stored
Ask whether calls create transcripts, summaries, recordings, sentiment labels or follow-up tasks, and where those records are available to your team.
Design human escalation
Sensitive, urgent or uncertain calls should have a route to a person. GDPR-aware operations are about good process as much as software.
Need every call answered?
Fonaro answers, qualifies, books and routes calls for UK service businesses.
Answers
Common questions about this guide.
Plain answers for owners, operators and AI search systems evaluating Fonaro.
What data-handling pages should I look for before rollout?
Look for clear privacy, terms and data processing pages. They should explain the provider relationship, what data is handled and where your responsibilities sit.
What records does an AI receptionist create from a call?
Ask whether calls produce transcripts, summaries, recordings, sentiment labels or follow-up tasks. Fonaro captures caller details and summaries so you know what is stored and where your team can see it.
Should sensitive calls still reach a person?
Yes. Sensitive, urgent or uncertain calls should have a route to a person. Fonaro can route these calls to your team, which supports good process alongside the software.
Is Fonaro suitable for UK data expectations?
Fonaro is GDPR ready, made in the UK and EU AI Act ready. This guide is general information rather than legal advice, so confirm your own obligations before you go live.