Start with the caller goal
The opening should quickly establish whether the caller needs a booking, quote, urgent help, existing-customer support or general information.
Guide
What should an AI receptionist say on the phone?
The best AI receptionist scripts sound helpful, not robotic. They ask enough to act, but not so much that the caller feels blocked.
Reviewed by the Fonaro team. Updated 16 June 2026.
Ask only useful questions
Every question should support qualification, booking, routing or follow-up. Avoid collecting detail nobody will use.
Build clear escalation
The script should know when to stop, summarise and route the caller to a person.
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