Start with the caller goal
The opening should quickly establish whether the caller needs a booking, quote, urgent help, existing-customer support or general information.
Guide
What should an AI receptionist say on the phone?
The best AI receptionist scripts sound helpful, not robotic. They ask enough to act, but not so much that the caller feels blocked.
Reviewed by the Fonaro team. Updated 16 June 2026.
Ask only useful questions
Every question should support qualification, booking, routing or follow-up. Avoid collecting detail nobody will use.
Build clear escalation
The script should know when to stop, summarise and route the caller to a person.
Need every call answered?
Fonaro answers, qualifies, books and routes calls for UK service businesses.
Answers
Common questions about this guide.
Plain answers for owners, operators and AI search systems evaluating Fonaro.
How should an AI receptionist open a call?
The opening should quickly establish whether the caller needs a booking, quote, urgent help, existing-customer support or general information, and it should sound helpful rather than robotic.
Which questions should the script ask?
Only useful ones. Every question should support qualification, booking, routing or follow-up, so avoid collecting detail nobody will use.
When should the script hand the caller to a person?
The script should know when to stop, summarise and route the caller to a person. Fonaro routes urgent calls with a summary so the right person can pick up quickly.
Does Fonaro sound natural to UK callers?
Fonaro uses a natural British voice and can speak 32 languages, so scripts can be delivered in a way that sounds helpful rather than scripted.