Feature

AI call routing for busy teams

Good call routing protects the team's time while making sure urgent or high-value enquiries are not treated like routine admin.

Workflow

How this helps with real phone demand.

Fonaro pages are written around the operating details a service business needs before trusting AI with inbound calls.

New enquiry, urgent issue, appointment change, supplier call and existing-customer support can each follow a different route.

High-priority calls can be marked for immediate response with the details needed to judge urgency quickly.

Call outcomes and summaries reduce the risk of vague notes such as 'please call back' with no reason attached.

Next step

Start with the calls you miss most often, then build the answering, qualification and handoff flow around them.